How we escalate performance review concerns

In 2020 we introduced an escalation policy that would allow us to escalate serious or intractable concerns to others, particularly in Government and Parliament. This includes where a regulator has not met the same Standard for three years, or where we had concerns so significant that we considered they needed escalating even if they were new. There are several actions we may take as part of the escalation process, including writing to the regulator’s Chair, the Secretary of State for Health and Social care, and/or the Chair of the Health and Social Care Committee. We may also introduce closer monitoring of the issue with the regulator.

In 2022 we updated the process to reflect the changes we had made to our approach to performance reviews. The process document can be found here.