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Accessibility Statement for the Professional Standards Authority

This accessibility statement applies to the Professional Standards Authority website pages held under

This website is run by The Professional Standards Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • ·navigate most of the website using just a keyboard
  • ·navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  • Some navigation dropdown items are not keyboard accessible or do not have a clear focus when they are being selected
  • Some expandable accordion elements do not have additional labelling or roles
  • When results are split into numbered pages, the numbers have no extra link text
  • Some images such as our Contact Us map do not have a designated title
  • Some form elements such as dropdowns have a lower colour contrast or don’t have additional labelling for their purpose
  • Pages around the site may not have clear ‘header’ and ‘footer’ areas
  • Headings in some parts of the site are not in full descending order or have a lower colour contrast
  • Form validation text colour displays like normal text or field labels
  • Some lists such as for complaints aren’t contained within designated ‘list’ tags for assistive technologies
  • A video used to describe the ‘Check a Practitioner’ tool has no audio or transcript
  • No pause button for an animation slide under ‘Our work with regulators’

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and reply, usually, within two working days.

If you cannot view the map on our ‘contact us’ page, call or email us using our contact details ( for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the contact details provided in the section above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here (

Technical information about this website’s accessibility

The Professional Standards Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 28 October 2021. It was last reviewed on 3 February 2022. 

This website was last tested on 23 September 2021. The test was carried out by Appius, a web development and digital agency.

We decided to test a sample of pages based on visitor numbers to the website and different types of functionality used across the website.