We want to know about your experiences with health and social care regulators and Accredited Registers. Your feedback helps us understand how well they're protecting the public.
An important step in deciding whether to accredit a new register is to ask people to share their views on the register.
Every year, we also check how well the registers who have our accreditation as well as the regulators we oversee are doing their job. We look at different types of information, including what you tell us. Your stories - good or bad - help us see the full picture.
When you share your experience:
- you're helping make health and care regulation better
- the information is used to identify what's working well and what needs to change
- the regulators and Accredited Registers can use this information to improve how they work.
We publish an annual performance or assessment report about each organisation we oversee. If you share information with us, we can send you a copy of that report if you ask us. We might not mention your specific story in the report, but we take it into account. We do not have the power to intervene in, or investigate, individual complaints made to regulators and Accredited Registers. Therefore, this is not a complaints process, but you can help others by sharing your experience.
We understand that describing your own, or a loved one’s health or social care experience can be an emotional process, so all information shared will be treated respectfully and in confidence.
